Important Legal Information in One Place

Discover everything you need to know about using Hypevents from a legal perspective.

Terms and Conditions

Last updated: October 3, 2024

Introduction

This page, along with our Privacy Policy (http://hypevents.app/privacy-policy) and the Website Terms of Use (http://hypevents.app/terms-of-use), provides you with information about us and the legal terms and conditions (the “Terms”) under which we make our online solution for selling event tickets and associated products and services (the “Service”) available to you. Please read these Terms carefully and ensure you understand them before registering for the Service.

Information about us

Hypevents is the trade name used by Sergio Carrasco Álvarez (“we”, “our”, “us”). You can contact us by email at hi@hypevents.app or via WhatsApp at +34 687 34 89 70.

Our contract with you

You accept these Terms and enter into a binding contract with us when you register for an account on Hypevents by clicking 'Register' or similar buttons on our website. If you do not accept any part of these Terms, please do not use or access the Service. We may modify these Terms from time to time. You should review this page regularly to see the Terms in effect at that time, as they are binding on you. Some provisions may be replaced by legal notices or terms expressly designated on certain pages of the website or that are notified to you.

Nature of the service

Our Service is web-based and allows you to register for an account in order to access our online platform to sell and manage event tickets, as well as associated physical or digital products and services. You can only register for an account if you are the event organizer or an authorized ticket seller (“Event Organizer”). We have no relationship with your customers (“Consumers”). When you sell tickets or other products to Consumers through the Service, the contractual relationship is between you and the Consumer. You are responsible for providing your own terms of sale to Consumers. You agree to: manage all communication with your Consumers; respond to any inquiries from Consumers within 5 business days; accept full responsibility regarding the contractual relationship between you and the Consumer; notify your Consumers and update the event page if it is canceled or changed. We reserve the right to suspend or terminate your access to the Service if you do not comply with these requirements.

Your account

By registering, you will be able to set up your event, create tickets for the event, and once an account with a payment processor is set up, sell tickets. You must be at least 18 years old to set up an account. You can close your account at any time with 72 hours' notice. Make sure to export any content you wish to keep before closing, as your content will be deleted. We keep your account open for 24 months after your last login, in case you decide to use the Service again. Before deleting your account, we will attempt to send you a warning email.

Payment processors

Our Service allows you to accept payments from Consumers online through associated payment processors (e.g., Stripe). You must set up an account with the payment processor you wish to use, and this will be subject to the terms and conditions of the processor itself. We are not responsible for any actions or omissions of the payment processors.

Our fees

The fees for using the Service are detailed on our website and are charged for each ticket sale or associated product activity. Event organizers have the option to prepay activities by purchasing credits. Credits are non-refundable once purchased. Fees will be charged directly from the payment processor or through monthly billing.

Use of our website

Your use of our website is governed by our Website Terms of Use.

Use of your personal information

We only use your personal information in accordance with our Privacy Policy.

Use of Consumers' personal information

The handling of Consumers' personal information (the “Customer Data”) will be governed by applicable data protection legislation. We act as data processors and you as the controller. You are responsible for obtaining the necessary consents to transfer Customer Data to us and to process it in accordance with applicable legislation.

Event organizer content

You are the owner and responsible for all content you upload to our website. By uploading your content, you grant us a worldwide, royalty-free license to use such content as necessary for the provision of the Service.

Intellectual property rights

All intellectual property rights in the Service and on the website are our property or have been licensed to us. You may not modify, rent, distribute, or create derivative works of the Service without our prior consent.

Liability

We are not responsible for any transaction or dispute between you and Consumers. Additionally, we are not responsible for any indirect loss or damage arising in connection with the use of our Services.

Applicable law

These Terms will be governed by and construed in accordance with Spanish law. Any dispute will be resolved in the courts of San Bartolomé de Tirajana.