Important legal information in one place
Discover everything you need to know about using Hypevents from a legal perspective.
Information for Ticket Buyers and Event App Users
Last updated: November 28, 2024
Hypevents is an online software service that allows event organizers to sell tickets directly to their audience and offer custom apps for their events, available on the Apple Store and Google Play.
Terms and Conditions for App Users
These terms and conditions, along with our Privacy Policy (http://hypevents.app/privacy-policy), provide you with information about using Hypevents' event app. Please read these Terms carefully before using the app.
Hypevents is the trade name used by Sergio Carrasco Álvarez. You can contact us by email at hi@hypevents.app or via WhatsApp at +34 687 34 89 70.
By using the app, you agree to these Terms. If you do not agree with any part, please do not use the app. We may modify these Terms from time to time, so please review them regularly.
The app allows users to purchase event tickets and access related information. The contractual relationship for ticket purchases is between the user and the event organizer.
To use certain app features, you may need to create an account. You must provide accurate information and keep your login credentials confidential.
Payments made through the app are processed by third parties. Hypevents is not responsible for any issues that may arise with payment processing.
Your personal information is used in accordance with our Privacy Policy. Please review this policy to understand how we handle your data.
Hypevents is not responsible for the quality of events or the transactions between users and organizers. Any dispute must be resolved directly with the event organizer.
These Terms shall be governed by Spanish law. Any dispute will be resolved in the courts of San Bartolomé de Tirajana.
Frequently Asked Questions for Ticket Buyers and App Users
- How can I contact the event organizer regarding the event, my tickets, or the app content?
You should find a contact link in the event app, as well as in the footer of the confirmation email you received. You can also find the organizer's contact details where you found the app or the ticket purchase page.
- How can I buy tickets for an event through the app?
Events using Hypevents may have custom apps. You can download the app from the Apple Store or Google Play and follow the organizer's instructions to purchase your tickets.
- Can I resend my tickets if I lost them?
In the event app, you should find an option to resend your tickets or contact the organizer. You can also directly reach out to the organizer, who should be able to resend your ticket receipt or order confirmation.
- Can I change my tickets or modify my order?
Please contact the event organizer directly through the app or via their contact details. Changes are subject to the organizer's policies.
- Can I get a refund for my tickets?
Refunds are handled exclusively by the event organizer and depend on their terms and conditions. Please contact the organizer through the app or via the provided details.
- What data do they collect from me when I use the event app?
The app only collects the essential data to conduct the transaction and manage your account, including your name, email, and payment details.
- How do I delete my account on the event app?
You can delete your account directly from the app. This will immediately remove all your personal data.
- I contacted the event organizer, but they haven't responded.
Organizers are responsible for responding to inquiries related to their events and apps. If you do not receive a response, please inform Hypevents so we can intervene.
- How can I report issues related to an event app?
If you experience issues with an organizer's app, such as inappropriate content or misuse of data, please contact us at hello@hypevents.app or via WhatsApp at +34 687 34 89 70.
About Event Apps Created with Hypevents
Hypevents allows event organizers to create custom apps available on the Apple Store and Google Play. These apps are managed exclusively by the event organizer, who is responsible for the content, ticket sales, and user data management. When you use one of these apps, your business relationship is solely with the event organizer.